[FAQ] Will I get the item pictured?

We want to assure you that you will receive the exact item that is shown in the picture. We do not substitute anything without your permission first. You can always expect to get the same item mentioned in our listing details, manufactured by the brand listed. We never send anything other than what you ordered. However, please note that if an item is discontinued, we may suggest a substitute that is available on the same page. If you click the "Add to cart" button, you will be adding the substitute item to the cart. But don't worry; the cart clearly shows the item that you are purchasing, and we guarantee the item will work to replace your original item.